Winston Knolls is a school for children with autism-spectrum disorders located in the Northwest suburbs. As part of their strategic plan, the school was looking to move into a new school building and open a clinic in their new space. In the first phase of the project, Second Opinions helped school leadership understand the steps necessary to open a School Based Health Center. Through primary and secondary research with stakeholders and experts, the team developed an initial hypothesis on what a School Based Health Center would look like at Winston Knolls.

Our work with the homeless at Heartland Alliance Health has become more challenging during the pandemic. The insights that theSecond Opinion Team provided on how to reduce missed appointments will lead to more effective ways for us to shape our clinic operations. The Team also showed us ways to learn more about the needs of those we serve that will shape the future of our work. Their suggestions included small, concrete items we can do quickly, as well as larger long-term projects that will create more significant changes in our processes. We felt fortunate to have the chance to work with this well organized and extremely gifted team and would love to do more work with them in the future if possible.